Most recent Update 8/19/2021
Trove Talent, LLC, values you, our customers, and respect your privacy. We may collect information about you through our websites in an effort to improve your experience and to communicate with you about our products, services, contests, and promotions. As described in this policy, we may share your information internally among departments, agents, and, under certain circumstances, with third parties that provide products or services on our behalf or with whom we have partnered to offer a particular product or service. We may share your postal address, email address and site history with like-minded third parties for their direct mail or email marketing purposes as described below.
What kind of information does Trove Talent, LLC collect?
We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you visit one of our websites, place an order online or by phone, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online.
How does Trove Talent, LLC use my information?
We may use your personal information in the following ways:
To process and fulfill your order, including to send you emails to confirm your order status and shipment.
To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
To administer and fulfill our contests and other promotions
To help us learn more about your preferences
To help us address problems with and improve our site design, products and services
To enhance your site experience
To analyze trends and statistics
To protect the security or integrity of our websites and our business
To contact you if necessary
You always have the choice not to receive marketing information or calls. For instructions on opting out, please see the section entitled, “How do I make choices about receiving promotional communications?” below.
Does Trove Talent, LLC share my information?
We may share your personal information in the following ways:
When you provide personal information to Trove Talent, LLC we may share that information with our agents such as fulfillment agents or advertisers.
If you purchase products or services through our website, we may share your name, postal address, and shopping history with like-minded organizations whose privacy policies meet the Direct Marketing Association’s privacy standards, for their direct mail marketing purposes. We share email addresses for email marketing purposes. We do not share personal information about customers who only browse, email comments, or request email updates. If you would prefer that we not share information about you with other companies, please let us know by contacting customer service as described in the section entitled, “How do I contact you?”, below.
We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
We may share your information when we team up with another company to offer or provide products, services, contests, or promotions to our customers.
We may share information about you if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Trove Talent, LLC or others.
In the unlikely event of a sale or merger of Trove Talent, LLC or any of our businesses, our customers’ personal information and other information we have collected as described in this policy may be among the transferred business assets.
How do I access or change my information?
You can review and change certain personal information related to your use of our online sites (such as your name and contact information). To access your information at a Trove Talent, LLC website, simply sign in to your account using your email address and/or username and password, and you will be able to edit your personal information in your account profile.
You can also ask us to update your personal information by contacting us as described in the section entitled, “How do I contact you?” below. Please note that any request to update your personal information may take up to 10 days for your email request and 6-8 weeks for your postal mail request.
How do I make choices about receiving promotional communications?
Trove Talent, LLC wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting our customer service as described in the section entitled, “How do I contact you?” below.
Please be sure to include your full name and the email address you used when you registered with or made a purchase from Trove Talent, LLC. If you ask us to remove your name and address from promotional lists, we will maintain your name in a “do not contact” file to ensure that we can honor your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Trove Talent, LLC.
If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our websites or when you enter a sweepstakes or contest, or by contacting customer service.
Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email, or postal mail with questions or information regarding your order.
How do Trove Talent, LLC protect kids’ privacy?
Trove Talent, LLC is concerned about the privacy and safety of children when they use the Internet. Individuals under the age of 18 are not allowed to use Trove Talent, LLC’s products or services. All individuals accessing the site will be asked to confirm their date of birth and accept a legal notice before allowing use. We will never knowingly request personally identifiable information online from anyone under the age of 18. Our websites are general audience sites and are not targeted to or intended for use by children.
Our websites use “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and site experience.
We may also use our own cookies to help determine which of our ads are shown to you on other websites. Please see the section below to learn more about behavioral or interest-based online advertising that uses third party tracking technologies.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.
We also use “pixel tags” (also called “web beacons” or “clear gifs”), which are tiny graphic images, on our websites and in our emails. Pixel tags help us analyze our customers’ online behavior and measure the effectiveness of our websites and our advertising. We work with service providers that help us track, collect, and analyze this information.
Pixel tags on our sites may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the sites. This information may include your computer’s Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to our site. We do not otherwise track any information about your use of other websites.
Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.
We may combine the information we collect through cookies and pixel tags with other information we have collected from and about you. This information may be used to improve our websites, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising, and for other internal business purposes.
How is my information used for behavioral or interest-based advertising?
We work with third-party companies that use tracking technologies (including cookies and pixel tags) on our websites in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our sites and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications.
How do I know my personal information is secure?
We do our best to provide you with a safe and convenient site experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.
When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”
If for any reason you cannot access the secure server, or if you’re not quite comfortable shopping online at any of our websites, please feel free to place your order with us by telephone at the number listed in the section entitled, “How do I contact you?” below.
What is “phishing”?
How do I contact you?